At Vadivel Pyrotechs, we consistently strive to maintain the highest standard possible in quality and value regarding our products. It is seldom that a Vadivel item will perform as expected, but in the rare event that occurs, we are determined to make things right since customer service is our number one priority. We would not be able to replace non-performing items as most of our products are human made and we, humans tend to make mistake; but we will consider our errors and would give you an apt solution depending upon the complaint.